CBCS - Cottingham & Butler Claims Services

Website Privacy Policy

Last Updated: July 30, 2026

 

Introduction

Cottingham & Butler Claims Services (“CBCS,” “we,” “us,” or “our”) is a third-party claims administrator (TPA) that provides workers’ compensation, liability, and related claims management services. This Privacy Policy explains how we collect, use, disclose, and protect information collected through our website, www.cbcsclaims.com (the “Site”).

Personal information that CBCS receives and processes in the course of administering claims on behalf of our clients is handled in accordance with our agreements with those clients and applicable law; this notice addresses information collected through the Site.

 

1. Information We Collect

Information you provide. When you contact us, request information, submit a form, or access a claims or payment portal, we may collect your name, employer or business, email address, phone number, and details related to your inquiry or claim.

Information collected automatically. When you visit the Site, we and our service providers collect device and usage information through cookies and similar technologies, including IP address, browser type, pages viewed, and referring URLs.

Portal access. Access to our claims portal (ProClaim) and payment portal may require credentials. Information submitted through those portals is used to administer claims and process transactions.

 

2. How We Use Information

We use information to respond to inquiries; administer and process claims; operate our claims and payment portals; provide, secure, and improve the Site and our services; detect and prevent fraud; and comply with legal, regulatory, and contractual obligations.

 

3. How We Share Information

We share information with:

  • Service providers and vendors that support our Site and operations (for example, hosting, analytics, and IT security), under contracts that limit their use of the information to providing services to us;

  • Our clients and their authorized representatives in connection with claims we administer on their behalf;

  • Government agencies, courts, and others as required by law or legal process, including applicable state workers’ compensation reporting obligations.

We do not sell your personal information, and we do not share or use your personal information for advertising, including cross-context behavioral or targeted advertising.

 

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies for essential functionality, security, and to understand and improve how the Site is used (analytics). We do not use advertising or cross-site tracking cookies. Where applicable, our cookie banner allows you to accept or decline non-essential cookies before they are set.

 

5. Data Retention

We retain information for as long as necessary to fulfill the purposes described in this policy, to administer claims, and to meet our legal, regulatory, and contractual obligations, after which it is securely deleted or de-identified.

 

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we handle. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

 

7. California Privacy Rights (CCPA/CPRA)

California residents have the right to know and access the personal information we collect, to request deletion, to request correction, and to limit the use of sensitive personal information. Because CBCS does not sell personal information and does not share it for cross-context behavioral advertising, we are not required to provide a “Do Not Sell or Share My Personal Information” opt-out. You may submit privacy requests as described in the “Contact Us / Privacy Requests” section below, and we will not discriminate against you for exercising your rights.

Much of the personal information CBCS processes is handled as a service provider on behalf of our clients and in connection with workers’ compensation and other claims, which may be subject to separate legal frameworks. Requests concerning claims information may be referred to the applicable client or handled in accordance with those frameworks.

 

8. Children’s Privacy

Our Site and services are directed to businesses and are not intended for children. We do not knowingly collect personal information from children.

 

9. Third-Party Links

Our Site may link to third-party websites or portals, including payment and claims portals operated by others. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy notices.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent changes, and material changes will be posted on this page.

 

11. Contact Us / Privacy Requests

CBCS — Cottingham & Butler Claims Services

800 Main Street, Dubuque, IA 52001

Phone: 877-241-6121

To submit a privacy request, use our contact us form.